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Jeff Toister
The Guaranteed Customer Experience
How to Win Customers by Keeping Your Promises
Jeff Toister, 2021
Sobre o que é?
This practical guide shows you how to grow and retain your customer base.
Recommendation
Keeping your customers happy often seems like a daunting task, but it doesn’t have to feel that way, explains customer experience consultant and trainer Jeff Toister. To offer a great customer experience, you need to first understand what problem you aim to solve for them. Then, you must make good on your promise to solve that problem. Toister provides basic, workable steps for ensuring your customers stay loyal and “evangelize” for your products. If you find that following the steps Toister outlines fail to grow your customer base, he’ll give you an hour’s free consultation.
Summary
About the Author
Jeff Toister is a customer experience author, consultant and trainer.
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