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The Unaddressed Gap in Cybersecurity: Human Performance
Article

The Unaddressed Gap in Cybersecurity: Human Performance

Stephen A. Wilson, Dean Hamilton and Scott Stallbaum
MIT Sloan Management Review, 2020
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Editorial Rating

9

Qualities

  • Comprehensive
  • Analytical
  • Well Structured

Recommendation

Cybersecurity breaches cost companies millions of dollars each year, forcing many firms to consider increasing investment in security technology. Stephen Wilson, Dean Hamilton and Scott Stallbaum point instead to gaps in human performance as the root cause of many of these failures. Corporate leaders should establish high-reliability cybersecurity operations (HRCOs) to embed disciplined behaviors and hypervigilance into the corporate culture to address the human performance gap prevalent in many businesses.

Take-Aways

  • Firms are looking to increase investment in security technology to counter costly cybersecurity failures.
  • Emulating the behavior of the high-reliability organization (HRO) helps address the human performance gap in cybersecurity.

About the Authors

Stephen A. Wilson is cofounder and managing partner at consulting firm Wilson Perumal & Company where Dean Hamilton is chief technology officer and partner, and Scott Stallbaum is a manager.

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