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What Do I Say Next?
Book

What Do I Say Next?

Talking Your Way to Business and Social Success

Susan RoAne
Warner Books, 1997

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Editorial Rating

6

Qualities

  • Applicable
  • For Beginners

Recommendation

Everyone can use hints for making business and personal conversations more effective. Susan RoAne offers the do’s and don’ts, from discussing business during lunch to comforting those in mourning. She even devotes a chapter to effective cyber-chatting. She will make you more aware of your body language, facial expressions, gestures, eye contact, and listening skills. Many of RoAne’s suggestions are common-sense and you probably already use them, but not consciously and with much reflection. This may cause you to consider what you do and say, and how you come across. RoAne emphasizes courtesy, respect, and the value of truly listening to others. Her book can help you build confidence and generate lively, informative conversations. Laced with Yiddish expressions and personal experiences, it draws on the author’s experiences as the “mingling maven” keynote speaker.

Take-Aways

  • The most important attribute of a successful person is the ability to converse effectively.
  • Being able to engage in effective small talk builds business relationships and networks.
  • A good conversationalist knows how to listen, draw others into the conversation, and helps others to feel at ease.

About the Author

Susan RoAne is the author of How to Work a Room and The Secrets of Savvy Networking. Known as the "mingling maven," she travels around the United States as keynote speaker for corporations, retreats, conferences, and rallies.

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