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201 Ways to Say No Gracefully and Effectively
Book

201 Ways to Say No Gracefully and Effectively

A Quick-Tip Survival Guide

Alan Axelrod and Jim Holtje
McGraw-Hill, 1997

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автоматическое преобразование текста в аудио

Editorial Rating

6

Qualities

  • Applicable
  • Concrete Examples
  • For Beginners

Recommendation

Authors Alan Axelrod and Jim Holtje have compiled 201 ways to say "no" in different situations and to different types of people - colleagues and co-workers, salespeople, clients and customers, your boss, your subordinates, and job seekers. You can say "no" to extra work, nuisance tasks, unreasonable demands, bad ideas, and misguided sales pitches. The book offers some good ideas, although its approach is scatter-shot and somewhat superficial. Most of the ideas are based on common sense approaches to turning people down, such as suggesting alternatives, providing explanations, being diplomatic, and being firm if that’s appropriate. You may have to be patient to ferret out the ideas that apply to your needs, but they’re in here somewhere. getAbstract recommends this book to junior employees, who are most likely to want to say "no," and to those who feel imposed upon because they can’t say no.

Take-Aways

  • Don’t say "yes" when you really mean "no."
  • Say "no" to the request or proposal, rather than to the individual making it.
  • Instead of simply saying "no," come up with alternatives.

About the Authors

Alan Axelrod has produced a wide range of popular business and communication books. Jim Holtje is the Director of International Client services for a Washington, D.C. corporate communications and public relations management-consulting firm.

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