Crisis Communication
Managing Stakeholder Relationships
Recommendation
Corporate crises may emerge from natural disasters, product defects, industrial accidents, political protests or terrorist attacks. Crises are predictable, academician Audra Diers-Lawson asserts, though their timing is usually uncertain. A company’s continued existence and its stakeholder relationships may depend on effective crisis communication. Diers-Lawson draws on extensive theoretical and practical sources to provide astute guidance on how to prepare for – and cope with – the worst.
Summary
About the Author
Audra Diers-Lawson is a senior lecturer at Leeds Beckett University, United Kingdom. She serves as chair of the crisis communications division of the European Communication Research and Education Association (ECREA).
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