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Francis Frei
Podcast

Francis Frei

Scaling Culture, e-Summit



Editorial Rating

8

Qualities

  • Applicable
  • Concrete Examples
  • Engaging

Recommendation

In this episode of the Connolly Owens podcast Scaling Culture, Harvard Business School professor – and best-selling author of Uncommon Service and co-author of Unleashed – Frances Frei demystifies trust by breaking it into three component parts. Frei and host Ron Lovett discuss how leaders can hone trustworthiness and promote trust within rapidly growing companies. Leaders will benefit from Frei’s best practice examples from her time as Uber’s first senior vice president of leadership and strategy.

Take-Aways

  • Trust has three components: authenticity, logic and empathy.
  • If you sense a lack of trust, identify the component you do not practice and make amends.
  • Companies must promote trust on an ongoing basis by adjusting and reinforcing their values.

About the Podcast

Ron Lovett is a leadership consultant and host of the Connolly Owens podcast, Scaling CultureFrances Frei is a professor of technology and operations management at Harvard Business School. She is the co-author of Unleashed: The Unapologetic Leader’s Guide to Empowering Everyone Around You and the author of the bestseller Uncommon Service.


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