Cambridge Business Association
Results
Book

Results

How to Assess Performance, Learning, and Perceptions in Organizations

Richard A. Swanson and Edward F. Holton III
Berrett-Koehler, 1999
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Editorial Rating

7

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  • Applicable

Recommendation

Richard A. Swanson and Elwood F. Holton, III, based this book on valuable material drawn from various organizations’ positive reactions to their Results Assessment System. This innovative system presents a practical, five-step process for effectively assessing performance, learning, and perception results, making it an indispensable resource for human resource managers and organizational leaders. getAbstract highly recommends this book to all HR professionals, as it offers a robust method for measuring and enhancing employee performance and learning.

Summary

The Results Assessment System

The evaluations used by human resource development (HRD) professionals have needed improvement for a long time. Human resource development managers usually don’t even measure the results of their departments’ work in organizational learning and performance. Perhaps this is because - until now - the available evaluation and assessment resources have been incomplete and barely usable.

However, numerous organizations are employing this new Results Assessment System successfully. The system is not only highly usable, it’s also accessible, and consistent with current research and theory. The five-step process includes a straightforward planning mechanism and practical measurement tools. The system is designed to assess the performance, learning and perception results from HRD programs and from other developmental efforts, whether spearheaded by leaders, managers or work groups. Other professions concerned about performance, learning and perception results will also find the system useful.

The five steps of the Results Assessment System are:

  1. Analyze - Specify expected results.
  2. Propose...

About the Authors

Richard A. Swanson is an expert on organizational change, human resources development, the analysis and evaluation of work behavior, and financial analysis. The author of six books, Swanson is a professor and director of the Human Resource Development Research Center at the University of Minnesota and a senior partner in Swanson & Associates, Inc. Elwood F. Holton, III, the author or editor of seven previous books, is an associate professor at Louisiana State University and president of the Academy of Human Resources Development. Both authors have served as consultants to major organizations, agencies and universities.

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