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The Clarity Factor
Book

The Clarity Factor

The Four Secrets to Being Clearly Understood

Ray DiZazzo
Sourcebooks, 2000

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Editorial Rating

6

Qualities

  • Applicable
  • Well Structured
  • For Beginners

Recommendation

Meet Gloria, harried boss, wife and mother. She’s an intelligent, competent and well-intentioned person, so she can’t figure out why Marty, her terminally put-upon employee resents her, why her husband Bill ignores her, or why conversations with her teenage son Todd always turn into shouting matches. Through a series of enlightening interactions, Gloria shows readers how seemingly hopeless relationships can be resurrected when communications improve. Author Ray DiZazzo uses hypothetical examples to illustrate his tips for clear communications. His narrative won’t win any literary awards, but it is surprisingly effective at teaching readers how to communicate better. getAbstract recommends his book to all managers, because your job hinges in large part on communicating effectively. Now is that perfectly clear?

Take-Aways

  • Speaking and listening effectively will bring you money and happiness.
  • Without realizing it, many executives develop poor communications habits.
  • The "Clarity Factor" involves a four-step process: focusing the message, winning the listener’s attention, breaking down personal barriers and listening.

About the Author

Ray DiZazzo  is an author, consultant, columnist and speaker. The Clarity Factor is his seventh book. He has taught communications skills to employees of GTE and J.D. Power and Associates and to the executive staff of the Kent City Council in England. DiZazzo lives in Southern California.

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