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The Stakeholder Strategy
Book

The Stakeholder Strategy

Profiting from Collaborative Business Relationships

Ann Svendsen
Berrett-Koehler, 1998

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Editorial Rating

8

Qualities

  • Analytical
  • Innovative
  • Applicable

Recommendation

Ann Svendsen’s critically acclaimed book is one of the first attempts to define a new relationship between business and its employees, customers and communities. Written in a conversational, intelligent style, it makes the case for collaborative stakeholder relationships and tries to show companies how they can develop and nurture those relationships for everyone's mutual benefit. Svendsen gives plenty of examples, drawn from diverse industries, to support her claims. Company leaders and managers, and all corporate stakeholders will find insights here.

Take-Aways

  • Stakeholders are a company’s employees, shareholders, suppliers, customers and communities (from local to global).
  • Companies that have collaborative relationships with stakeholders are the most successful.
  • Companies must build collaborative stakeholder relationships and maintain them, not "manage" them as if they were nuisances.

About the Author

Ann Svendsen is a senior partner with CoreRelation Consulting in Vancouver, Canada, where her clients include resource and utility companies, regional and provincial governments, and financial institutions. For the past 16 years, she has worked as a consulting sociologist, helping companies and government agencies identify, understand and work effectively with their internal and external stakeholders.

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