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This Time It's Personal
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This Time It's Personal

Shaping the new possible through employee experience

Jonathan Emmett, Asmus Komm, Stefan Moritz and Friederike Schultz
McKinsey, 2021
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Editorial Rating

8

Qualities

  • Innovative
  • Overview
  • Visionary

Recommendation

In this McKinsey report, Jonathan Emmett, Asmus Komm, Stefan Moritz and Friederike Schultz define the concept of “employee experience” (EX) design. By applying design thinking to the employee “journey,” the authors lay out a detailed program of the steps involved in elevating and customizing your workers’ path within your organization and corporate culture. The end result is greater employee energy, engagement, purpose and loyalty in a changing workplace.

Take-Aways

  • Companies can address the retention crisis by designing a high quality Employee Experience (EX).
  • “Design thinking” helps employers determine employee values.4
  • “Moments that matter” are inflection points in the employee life cycle critical to EX design.

About the Authors

Jonathan Emmett is an associate partner in McKinsey’s New Jersey office, Asmus Komm is a partner in the Hamburg office, Stefan Moritz is a senior expert in the Stockholm office and Friederike Schultz is an associate partner in the Berlin office.

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