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Difficult Conversations
Book

Difficult Conversations

How to Discuss What Matters Most

Penguin, 2000
First Edition: 1999 подробнее...

автоматическое преобразование текста в аудио
автоматическое преобразование текста в аудио

Editorial Rating

9

Qualities

  • Innovative
  • Applicable

Recommendation

You will face difficult conversations throughout your life, but now you can learn how to cope with them. This book provides a framework and various strategies for achieving better outcomes from hard exchanges. Douglas Stone, Bruce Patton and Sheila Heen use principles, illustrative stories and charts to teach you how to understand the components of challenging conversations, and how to prepare for them and transform them into something constructive. The language of the book is clear, insightful, concise and always helpful. You can use these principles in business, but the stories also concern relationships in your everyday life. getAbstract says everyone from teenagers to mature adults can use the communication skills discussed in this wise book.

Take-Aways

  • If you understand the subconversations that exist within a difficult conversation, you will be able to manage the issues more effectively.
  • Never assume that you understand someone else’s motives.
  • Instead of trying to assign blame, consider how harnessing the associated anger will help you prevent a bad outcome in future.

About the Authors

Douglas Stone, Bruce Patton, and Sheila Heen are professors at Harvard Law School and are part of the Harvard Negotiation Project. They have each written, spoken and consulted on negotiation and communication.


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    S. M. 5 months ago
    Must say this is very wisdom and very well explained.
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    J. M. 10 months ago
    Good
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    M. Y. 1 year ago
    Every sentence is valuable and true wisdom. I have bookmarked and downloaded these recommendations and will listen to them over and over again.