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Flex
Book

Flex

The New Playbook for Managing Across Differences

Jane Hyun and Audrey S. Lee
HarperBusiness, 2014

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Editorial Rating

7

Qualities

  • Applicable

Recommendation

The topic of diversity makes many managers uncomfortable: Men hesitate to talk to women. Baby boomer managers sometimes can’t relate to tech-knowledgeable, independent generation Y. The assertiveness of Western culture can be a problem for employees from other cultures. Authors Jane Hyun and Audrey S. Lee believe people should acknowledge and embrace their differences. They show leaders how to “flex” or adapt their communications, and how to understand status differences or “power gaps.” They emphasize ways to close power gaps between people of different genders, cultures and ages. getAbstract recommends their approach to HR professionals, department heads and line managers, especially those with a diverse workforce.

Take-Aways

  • Embrace diversity instead of avoiding it or assuming that everyone is the same.
  • High employee turnover is a burdensome expense and it damages morale.
  • Reduce turnover by adapting – “flexing” – your communication style to reach different groups, including women, multicultural employees and younger workers.

About the Authors

Jane Hyun, author of Breaking the Bamboo Ceiling, is an executive coach and global leadership strategist to Fortune 500 companies. Audrey S. Lee is a global leadership strategist and executive coach, working with with Fortune 500 companies, universities and nonprofit organizations.

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