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Make Training Evaluation Work
Book

Make Training Evaluation Work

Jack J. Phillips, Patricia Pulliam Phillips and Toni Krucky Hodges
ASTD Publications, 2004

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Editorial Rating

7

Qualities

  • Applicable

Recommendation

Although managers are aware of the need to evaluate their corporate learning and training programs, many are unsure how to proceed. Evaluation experts Jack J. Phillips, Patricia Pulliam Phillips and Toni Krucky Hodges are here to help. They offer a useful, practical manual for implementing solid evaluations of your learning programs. This nine-chapter workbook presents a lot of information and includes useful lists and tables. Whenever the authors recommend an evaluation of a particular kind of training, they provide a list of questions or a sample survey. They use up-to-date industry standards, and demonstrate an understanding of the history and development of learning-program evaluation over the past several decades. getAbstract finds that their workbook prioritizes simplicity, ease-of-use and thoroughness – the very traits they recommend for your evaluation program.

Take-Aways

  • Effective evaluation of your training, learning and professional improvement programs will help you demonstrate their benefits.
  • Almost all the excuses companies give for not evaluating learning are based on faulty perceptions and misunderstandings of what it would require.
  • When evaluation becomes part of your learning routine, people will stop objecting to it.

About the Authors

Jack J. Phillips, Ph.D., wrote The ROI Process, which provides accountability data for training, performance, human resources and technology programs. Patricia Pulliam Phillips, Ph.D., heads the ROI Institute, a global information source. Consultant Toni Krucky Hodges has more than 23 years experience in performance measurement and evaluation.

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