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The Definitive Executive Assistant and Managerial Handbook
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The Definitive Executive Assistant and Managerial Handbook

A Professional Guide to Leadership for all PAs, Senior Secretaries, Office Managers and Executive Assistants

Sue France
Kogan Page, 2012
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No matter what you call the people who fulfill the administrative support function in your firm – “personal assistant, secretary, executive assistant, management assistant, business manager” or “office administrator” – they play an indispensable role in today’s corporate world. They are responsible for the in-office work of the CEO and other senior executives. Sue France explores the qualities assistants should embody and identifies the skills they need. getAbstract recommends France’s primer as a useful learning aid and reference tool for personal assistants and other business administrators.

Summary

Personal Assistants Also Lead

As corporations cut back on personnel, administrative professionals become increasingly vital. Many assume executive leadership functions, including leading their bosses in the right direction. Administrative professionals must understand leadership: how it works and how to lead others.

According to Harvard professor John Kotter, leaders “set direction” by proposing a vision, establishing a mission and planning activities. They “align the team” by getting people to follow the same plan. They “motivate and inspire team members” by building enthusiasm for the firm and its efforts. Strong leaders involve their team members in all activities, make good decisions, set priorities and delegate the proper tasks to the proper people.

Motivation

Personal assistants must inspire the people they lead, stay enthusiastic themselves and charge up their bosses. To motivate your team, make sure all members have the resources they need. Explain individual roles, responsibilities and goals. Let team members assume control of their own affairs. Do not micromanage. Offer praise when it’s appropriate.

Administrative assistants may need ...

About the Author

Sue France, the UK national chair for European Management Assistants, is a professional administrator, trainer and coach.

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