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The Trainer's Balanced Scorecard
Book

The Trainer's Balanced Scorecard

A Complete Resource for Linking Learning to Organizational Strategy

Ajay M. Pangarkar and Teresa Kirkwood
Pfeiffer, 2009

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Editorial Rating

6

Qualities

  • Applicable

Recommendation

Forward-thinking companies want to be learning organizations now that specialized work skills are the new currency and knowledge workers rule. Workplace learning experts Ajay Pangarkar and Teresa Kirkwood teach corporate trainers how to use the balanced scorecard (BSC) approach to develop and measure learning programs that support their companies’ strategic objectives and, thus, win executive support. Despite the book’s occasionally faulty editing, getAbstract recommends this practical manual to learning and HR professionals. It will help them apply BSC metrics to training programs that will help their companies compete.

Take-Aways

  • For companies to compete effectively, their learning programs must align with their overall strategy.
  • The balanced scorecard (BSC) is a “measurement and management system.”
  • It reports on an organization from “four perspectives: financial, learning and growth, customer, and internal business processes.”

About the Authors

Ajay M. Pangarkar is president of CentralKnowledge Inc., an employee performance firm he co-founded with firm vice president Teresa Kirkwood.

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