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Building a Resilient Government

Daniel Acosta, Matthew Mendelsohn, Jaykumar Patel, Martin Reeves and Lucie Robieux

Boston Consulting Group, 2021

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Resiliency and adaptability are important for all organizations, but they’re particularly important when it comes to government systems. Unlike private enterprises, the people often have no feasible alternative to government services. In the aftermath of COVID-19’s dramatic entrance onto the world stage, governments need to assess their current level of resiliency across departments and create a road map to accelerate responses to global disruptions. This special report from the Boston Consulting Group includes six characteristics that are vital to the resilient organization.

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Resilient governments demonstrate six characteristics: prudence, modularity, redundancy, diversity, embeddedness and adaptiveness.
Redundancy must be built into government systems to shield processes in the event of an unforeseen crisis.
Resilient governments are deeply embedded in wider social systems. They cultivate diversity among talent, contracts and locations, as diversity results in adaptability.

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Daniel Acosta, Matthew Mendelsohn, Jaykumar Patel, Martin Reeves and Lucie Robieux are professionals with the Boston Consulting Group.

Building a Resilient Government

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