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Business Not As Usual
Podcast

Business Not As Usual

Learning and Development podcast

Sarah Allen and David James
Looop, 2020
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Editorial Rating

8

Qualities

  • Applicable
  • Concrete Examples
  • Engaging

Recommendation

COVID-19 has forced organizations everywhere to change their way of working. For L&D, this meant keeping up with the changes but also remaining one step ahead of people’s learning needs. In this episode of the Learning and Development Podcast, the head of L&D, talent and leadership for AXA UK, Sarah Allen, shares what she has learned throughout the turbulent months of the pandemic. Her key take-away: Finding out about people’s day-to-day work challenges and providing targeted support in real time is worth more than a perfectly crafted training workshop.

Take-Aways

  • L&D should refrain from supplying unsolicited content to learners and instead evaluate people’s operational challenges and support requirements.
  • Using a bottom-up approach to assess employees’ real needs enabled AXA’s L&D department to offer targeted support.
  • An agile mind-set enabled the L&D team to rise up to the occasion and deliver support quickly and efficiently.

About the Podcast

The Learning and Development Podcast focuses on challenges and opportunities for L&D professionals. Podcast host David James is chief learning strategist at corporate learning company Looop. Guest Sarah Allen is head of L&D, talent and leadership for AXA UK. 

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