Book

Creating a Drama-Free Workplace

The Insider's Guide to Managing Conflict, Incivility & Mistrust

Anna Maravelas

Career Press, 2020

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Editorial Rating

Qualities

Eye Opening
Concrete Examples
Engaging

Recommendation

Workplace conflict consultant Anna Maravelas draws on her long experience to explain how to prevent and resolve workplace clashes. She illustrates her suggestions with short case studies which make the book instructive and entertaining. She also enlivens the reading experience for senior managers and HR professions by adding insights from various other disciplines. Managers can put her practical advice to work right away.

Take-Aways

Workplace conflicts unfold in three different kinds of corporate cultures: “hostile,” “indifferent” and “connected.”
Your attitude toward frustration determines how well you respond to conflict.
Five factors, including poorly designed systems and processes, cause most workplace conflicts.

About the Author

Anna Maravelas is the president of Thera Rising International. She teaches conflict resolution and her work has appeared in publications such as Oprah Magazine and Harvard Management Update.

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