Effective Apology

Mistakes and misconduct are no longer private matters. With video-sharing websites and the proliferation of cellphone cameras, technology can expose every blunder and make it fodder for public opinion. Now, more than ever, it’s crucial to admit when you’ve made a mistake, earnestly say you’re sorry and back up your regret with action. John Kador explains how. He outlines the five elements of an effective apology – “recognition, responsibility, remorse, restitution and repetition” – and describes how to use them. He reinforces his suggestions with real examples of people who’ve succeeded or failed in an attempt to apologize. getAbstract recommends this book to managers in every field and to anyone who wants to build strong relationships. And if it does not meet your needs, well, someone owes you an apology.