Five Must-Haves for Effective AI Upskilling

To upskill workers in AI, assess your company’s needs and measure business outcomes.

Future-ready companies identify AI as “one of six key attributes” that enable them to drive innovation, unlock value, and withstand disruptions, yet many organizations are lagging when it comes to upskilling workers. When attempting to upskill their workforce and help employees harness the potential of AI — including GenAI — many companies face obstacles and are slow to scale change throughout their organization. Often, corporate leaders create bottlenecks, because, despite understanding the importance of upskilling teams, they don’t provide workers with sufficient opportunities to learn and put new skills into practice.

Boston Consulting Group conducted quantitative and qualitative research into the best practices of organizations that adopted AI quickly. It found that among best-in-class organizations, those that spent time assessing needs and carefully measuring outcomes had more success in upskilling their workforce. To assess needs, C-suite leaders must define their organizations’ strategy and vision...