Ghost Work
How to Stop Silicon Valley from Building a New Global Underclass
ISBN: 9780358120575
Pages: 288
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Recommendation
Researchers Mary L. Gray and Siddharth Suri detail an invisible segment of the labor market: people who perform “ghost work” or “on-demand” labor in the technology industry that algorithms and AI alone can’t do. The authors reveal the flaws in how society undervalues gig work and part-time jobs. They draw a historical line from marginalized workers doing piecework in sweatshops to today’s gig workers, an important analogy since on-demand work is likely the future of employment. Gray and Suri advocate legal and societal changes to make gig work viable for workers and businesses.
Take-Aways
About the Authors
Mary L. Gray is a senior principal researcher at Microsoft, a fellow at Harvard’s Berkman Klein Center for Internet and Society, and a faculty member at Indiana University’s School of Informatics, Computing and Engineering. Senior principal researcher Siddharth Suri was a founding member of Microsoft Research, New York City, before joining the Human-Centered AI group in Microsoft Research, Redmond, Washington.
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