Hit Refresh

When he became Microsoft’s third CEO in 2014, Satya Nadella knew Microsoft had to change its culture to prosper; the core aspects would be empathy and access. With 24 years of Microsoft experience, Nadella countered institutional complacency with the view that Microsoft had to expand its global reach. He embraces the idea that technology can transform lives by improving distribution of goods and services and by helping society solve problems such as global warming with advances in quantum computing. Writing with Greg Shaw and Jill Tracie Nichols, Nadella is optimistic that humans, given the tools, will work together to make the world a better place. He says Microsoft promises such tools. If Microsoft’s current success is any indication, a well-defined corporate culture that coordinates with its partners to deliver a better life to billions of people is a winning formula. Yet Nadella knows that the success of his bold, optimistic vision also depends on cooperation from partners, governments and citizens working together.