Book

How to Listen and How to Be Heard

Inclusive Conversations at Work

Alissa Carpenter

Career Press, 2020

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Companies with diverse, inclusive workplaces perform better. Their employees are more engaged and more productive. Workplace expert Alissa Carpenter explains how to improve your firm’s inclusivity. Her practical, applicable advice on handling challenging conversations, turning differences into strengths and overcoming bias is relevant to any manager. While some points may seem obvious – such as seeking opportunities to interact with your colleagues in person – they are also poignant reminders about the value of personal connection and perhaps about the potential of the hybrid in-and-out of the office model.

Take-Aways

Diverse workforces benefit from a range of individual strengths.
Create a more inclusive workplace by addressing and overcoming biases.
Collaborate and communicate to break down silos.

About the Author

Multigenerational workplace expert Alissa Carpenter owns Everything’s Not OK and That’s OK, where she provides training, consulting and speaking services.

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