Learning at Work

The Learning Process

Training professionals and the organizations that hire them generally have an overly simplistic approach to training, coaching and mentoring. Trainers typically stand in front of a classroom and lecture. Companies hope the employees will return to the workplace with new skills and knowledge. Neither has ensured that the employees will absorb the lessons or that the company will receive a return on its training investment. Doing so requires taking a critical look at the learning process, and analyzing why some individuals learn and others don’t. With this kind of insight, trainers can adjust their curricula and make better connections with their students.

Training expert Penny Hackett believes that training is about “helping people to learn rather than trying to teach.” Determine whether prospective trainees are willing to learn by considering these factors:

• “Learning history” – Individuals who fared well academically in high school and college, and enjoyed the experience, have positive feelings about learning. People whose parents encouraged reading and discussion often welcome the opportunity to expand their knowledge. The story...