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Managing the Unexpected, Third Edition
Book

Managing the Unexpected, Third Edition

Sustained Performance in a Complex World

Kathleen M. Sutcliffe and Karl E. Weick
Wiley, 2015

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Editorial Rating

8

Qualities

  • Applicable
  • Well Structured
  • Concrete Examples

Recommendation

Organizations must respond effectively when the unexpected happens. To reach a better understanding of what makes an organization resilient in the face of change or crisis, Karl Weick and Kathleen Sutcliffe ​​​​​​studied “high reliability organizations” (HROs), such as firefighting units and aircraft carrier crews. The authors share their findings in this practical text, which offers principles for planning, preparation and action. It then explains how to apply these precepts to your processes, communication and hierarchy – thus helping your organization brace itself to manage unforeseen events.

Take-Aways

  • “High reliability organizations“ (HROs) respond well to the unexpected and understand that something unexpected will always happen.
  • Managing the unexpected depends on mindful organizing that makes sense of events as they unfold.
  • High reliability organizations anticipate, track and learn from failures. 

About the Authors

Karl E. Weick, author of The Social Psychology of Organizing, teaches at the University of Michigan’s Ross School of Business, where Kathleen M. Sutcliffe serves as associate dean.

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    J. W. 3 years ago
    Excellent synopsis which drives the main points of the book. This is a useful tool that guides you to stay alert for the authors' ideas as you read the book.