Tesco
People Skills
Book

People Skills

How to Assert Yourself, Listen to Others, and Resolve Conflicts

Robert Bolton
Touchstone, 1986

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Editorial Rating

8

Qualities

  • Applicable
  • Well Structured
  • Concrete Examples

Recommendation

Most people want to deal effectively with others, but they often find expressing their ideas and feelings difficult. Without realizing it, people introduce “communication barriers” when they talk with each other. Communications expert Robert Bolton offers concrete practices that break down barriers. He describes precisely and in great detail how you can improve your listening skills, work toward conflict resolution and be more assertive as you ease the path to helpful conversations at work and at home.

Take-Aways

  • The human ability to use language distinguishes people from other species.
  • No matter your age, you can improve your communication skills.
  • To listen well, you must become adept at a number of skills.

About the Author

Robert Bolton, PhD, is president of Ridge Consultants, which provides performance training in industry, health care, education and government. 

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