Tesco
Retail Banking
Report

Retail Banking

In Tech We Trust

The Economist Intelligence Unit
EIU, 2016
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Editorial Rating

7

Qualities

  • Comprehensive
  • Analytical
  • Visionary

Recommendation

This Economist Intelligence Unit survey of 203 bank executives from around the globe offers a look into the future of retail banking through 2020. It examines how fintech is upending the consumer banking sector, how cybersecurity concerns are growing and how emerging services like robo-advisers are competing against conventional banks in the wealth management business. getAbstract recommends this useful text to finance professionals and policy makers.

Take-Aways

  • New fintech services, increasing automation and a growing threat of cyberfraud are all affecting the retail banking industry, according to a survey of global bank executives.
  • High-margin product lines, such as wealth management and investment products, face competition from low-fee robo-advisers.
  • Cash is no longer king, with some 54% of all survey respondents agreeing that “cash will represent less than 5% of transactions by 2020.” But customers are likely to remain loyal to their banks due to the safety and security that deposit guarantees provide.

About the Author

The Economist Intelligence Unit is an independent research and analysis organization.

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