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The word “quicksand” encapsulates many leadership challenges. You can get mired in quicksand without realizing it. You might not expect functions you don’t even manage to delay your work and blunt your ability to meet your goals or influence others, but unforeseen complications always loom. However, fast-food executive Mark Miller, also the author of The Heart of Leadership and Chess, Not Checkers, explains that you also have a remarkable way to deal with such problems, a skill you use constantly without thinking about it: the ability to make the right decision.To control the quicksand, he says, make these choices: “confront reality,” increase your capacity, encourage curiosity and promote change.
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About the Author
Mark Miller is vice president of high-performance leadership at Chick-fil-A. He also wrote The Heart of Leadership and Chess, Not Checkers.
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