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Recommendation
Dick Smith, Jerry Blakeslee and Richard Koonce demonstrate that the Six Sigma methodology can and should be applied to the highest levels of strategic planning. The authors illustrate how the rigors of Six Sigma can improve your performance in terms of overall strategy, growth and customer satisfaction in the same way that it streamlines operations on a production floor. getAbstract.com strongly recommends this book to business leaders, executives and managers, all of whom will benefit from its hands-on advice for integrating the tenets of Six Sigma into corporate strategy.
Take-Aways
About the Authors
Dick Smith is the Partner-in-Charge of IBM Business Consulting Services Six Sigma Center of Excellence. He has over a dozen years experience in consulting on strategy, change management, and process consulting. Jerry Blakeslee was one of the architects of the IBM Business Consulting Services Six Sigma approach and serves as a Partner in the Six Sigma Center of Excellence, providing Six Sigma business transformation services to a broad range of organizations. Richard Koonce, the author of three previous books, is a senior contract consultant to IBM Business Consulting Services and a nationally recognized expert on job and workplace trends.
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