Successful Business Process Management

Corporations cannot operate efficiently or coherently without standardized procedures and processes. The challenge is to create the right “business-process system” and then to pull together the training resources to teach your staff how to plan, organize, implement and monitor it. Paula K. Berman, a Six Sigma Black Belt, provides a comprehensive overview of business processes and procedures with helpful step-by-step instructions. Berman’s manual is authoritative and informative. Although she advises that business-process documentation should not make readers jump back and forth to comprehend the material, her book suffers some from that flaw. On the plus side, her appendix includes a useful business-procedures template. getAbstract recommends Berman’s advice to executives who must create, plan, manage, rollout, execute, monitor and revise their organization’s procedures, processes and systems.