Перейти к содержанию сайта
Taming the CRM Beast to Boost Sales
Article

Taming the CRM Beast to Boost Sales


автоматическое преобразование текста в аудио
автоматическое преобразование текста в аудио

Editorial Rating

8

Qualities

  • Applicable
  • For Experts

Recommendation

If your firm’s customer relationship management (CRM) system has become an “unwieldy beast,” consider this Boston Consulting Group article a field guide and trainer’s manual. Roger Premo, Matthew Ward and Santosh Raghunath will teach you how to identify the factors that can aggravate chaotic CRM – as well as how to optimize the benefits of your system.

Take-Aways

  • A tech upgrade or a replacement system isn’t always the best fix for an underperforming customer relationship management (CRM) system.
  • Instead of changing your CRM system, clarify and universalize your firm’s sales process.
  • Communicate the benefits of process and behavioral changes to strengthen cultural buy-in.

About the Authors

Roger Premo, Matthew Ward and Santosh Raghunath are professionals with the Boston Consulting Group.