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When Satya Nadella took over as CEO of Microsoft in 2014, he drove change throughout the giant software company. Using a customer-centric focus, Nadella transformed Microsoft’s corporate culture. Travis Lowdermilk and Monty Hammontree, two Microsoft user-experience (UX) experts, walk you through Microsoft’s culture-change program. The authors explain how your firm can use similar programs to revolutionize your corporate culture to benefit your customers, your employees and your bottom line.
Take-Aways
About the Authors
Travis Lowdermilk is a Microsoft UX (user-experience) researcher and designer. Monty Hammontree is the principal director of User Experience Research for Microsoft’s developer tools and platforms division.
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