The Digital Office
Report

The Digital Office

Improving the Way We Work

Doug Miles
AIIM, 2015
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Editorial Rating

7

Qualities

  • Applicable
  • Background
  • Concrete Examples

Recommendation

How well do digital systems and paper-free technologies really serve the needs of the “middle office”? Association for Information and Image Management (AIIM) chief analyst Doug Miles uses data from a survey of AIIM community members to identify problems with existing digital collaboration systems and technologies. He offers practical solutions for businesses to achieve a “productive digital office.” getAbstract recommends this report to everyone working in business IT and management.

Summary

With the continual advancement of digital systems and technologies, it may feel like paper-free “middle offices” would be commonplace today. But, in some companies, digital collaboration, document-sharing, filing and approvals aren’t easy to learn or to use, nor are they part of a secure, holistic system matched to workers’ needs. Some offices have few or no IT-supported collaboration systems and workflow processes. As a result, many workplaces are still heavily reliant upon paper, particularly for “important...

About the Author

Doug Miles is chief analyst at AIIM, a global, nonprofit organization that provides independent research, education and certification programs to information professionals.

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