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The Essentials of Business Etiquette
Book

The Essentials of Business Etiquette

How to Greet, Eat, and Tweet Your Way to Success

Barbara Pachter and Denise Cowie
McGraw-Hill, 2013

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Editorial Rating

7

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Recommendation

While business environments and means of communication have changed, the need to present yourself professionally, behave appropriately and exhibit good manners has not. A major etiquette gaffe could cost you a job, lose you a promotion or cut you out of a deal. Business-etiquette expert Barbara Pachter, writing with journalist Denise Cowie, presents 101 protocols – drawn from Pachter’s blog, speeches and articles – as guidelines for professional behavior. This handy manual covers making introductions, composing emails and choosing appropriate work attire – and it explains which fork to use during business meals. Her laundry list may seem like dry reading, but getAbstract recommends this excellent primer to young people entering the workforce and to those from other cultures seeking to understand US business etiquette.

Take-Aways

  • Your image affects how others view your professional capabilities.
  • Use your full name when answering the phone or during introductions. Become comfortable shaking hands and learn how to do it correctly.
  • Basic good manners count. Remember to say please and thank you.

About the Authors

Business-etiquette coach Barbara Pachter’s books include When the Little Things Count…and They Always Count and The Power of Positive Confrontation. Journalist Denise Cowie worked for The Philadelphia Inquirer.

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    A. B. 3 months ago
    Good summary article. Useful insight.
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    R. S. 9 years ago
    what you wear to work makes an impression