The Talent Solution

People Who Need People

Getting the right people to work in your organization is more critical now than ever, because the global search for talent has become even more competitive. The workforce is growing, but the pool of skilled talent is not growing quickly enough to fill the slots available worldwide. Thus, finding top-flight talent takes even longer, and keeping good people is even more difficult.

Given this high-level of competition for top employees, the companies that get and keep good people are more effective at creating an attractive work environment, selecting the right candidates and getting them to do their best work. To be one of these companies, you have to know how to manage talent, since people are the "ultimate source of all information, service and added knowledge" in an information-based economy.

Most executives still focus on short-term financial goals or operational improvements, but you should focus on long-term value creation, which, in turn, requires focusing on people. With this focus, you can create an environment in which satisfied employees want to satisfy customers. This is critical, because customers build value. One of the reasons...