Cambridge Business Association
Understanding AI in HR
Report

Understanding AI in HR

Josh Bersin
Josh Bersin, 2023
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Editorial Rating

7

Qualities

  • Applicable
  • Background
  • Concrete Examples

Recommendation

Everybody’s talking about the ways in which AI is both revolutionizing and disrupting human resources – with a mix of fear and excitement – and it can be hard to keep up with the rapid pace of change. HR adviser and expert Josh Bersin distills this complex topic into applicable insights, as he fills you in on the ways AI will transform the industry. Whether you’re interested in using AI to mitigate bias or in harnessing AI’s potential to predict job performance, it’s crucial that you identify the tools that work best for you and gain a basic understanding of the new generation of AI solutions on the market, explains Bersin.

Summary

Solve your human resources (HR) problems with three different types of AI solutions.

Artificial intelligence (AI) is transforming the world of HR, enabling recruiters and companies to automate tasks ranging from predicting performance to writing job descriptions. Aim to familiarize yourself with the following three categories of AI solutions:

  1. Emerging AI – Vendors leveraging data management and analytics to create dashboards, are offering AI systems that you “add on” to your existing HR platforms, which generate data-driven reports and predictive models. Emerging AI systems can encompass applicant tracking systems (ATSs), which automatically generate job descriptions and customized scripts for interviews. These solutions don’t use large language models (LLMs), but sometimes use generative AI, as well as statistics and principles gleaned from pure AI. 
  2. First-generation AI – Vendors using machine learning (ML) and AI models typically work with AI engineers to comb through large data sets to provide intelligent recommendations via “built...

About the Author

Josh Bersin is the founder of Bersin & Associates, a company that provides research and advisory services in areas such as leadership, HR and L&D.

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