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What Happens if ‘Absorbing by Observation’ Disappears?
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What Happens if ‘Absorbing by Observation’ Disappears?

Lynda Gratton
MIT Sloan Management Review, 2021
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Is your company seeking to integrate new hires more successfully – even when they’re working remotely? As professor of management Lynda Gratton explains, formal onboarding sessions cannot convey the subtle norms and tacit knowledge underlying work processes within a company. She describes innovative ways to assimilate new employees when they can’t be present in the office. 

Take-Aways

  • To internalize a company’s culture and work practices, new hires must have opportunities to observe senior team members.
  • Employees hired during the pandemic missed out on essential opportunities to observe others during onboarding.
  • Post-pandemic work models must include occasions for informal learning – even if people are not physically together.

About the Author

Lynda Gratton is a professor of management practice at London Business School and founder of the advisory practice HSM.

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