Defining and Measuring the Success of a Learning Experience Platform

Citi learning executives Tiffany Abinsay and Peter Fox helped the global bank make the transition from offering a fragmented, disorganized learning experience to providing one that’s unified – and increasingly popular. Citi’s new learning ecosystem provides employees with easier, more organized access to content and saves the bank time and money. The executives’ presentation at the 2018 Degreed LENS conference explains the bank’s motivation for developing a new learning platform, how it measures success, the results so far, what the organization would have done differently, and its plans for the future.