Gamed
Why targets and incentives fail and how to fix them
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Recommendation
Bernie Smith shares a goal and incentive design system he calls ROKET-DS. He offers at least a dozen examples of targets and incentives gone horribly wrong to make his point that proper goal-setting and incentive/reward design demand careful thought, process and discipline. Smith explains SMART goals, KPIs, OKRs, and various financial and non-financial rewards. For the beginner, Smith’s process – while exacting – makes great sense. Smith also offers resources to guide you in using his system as you work your way through his steps and strategies.
Take-Aways
About the Author
Bernie Smith runs Made to Measure KPIs in the UK, where he authors KPIs, consults and trains.
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