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How Frontline Leaders Can Deliver Breakout Performance
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How Frontline Leaders Can Deliver Breakout Performance

Vikram Bhalla, Deborah Lovich, Jean-Michel Caye, Christopher Daniel and Liza Stutts
Boston Consulting Group, 2016
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Recommendation

Weak leadership on the front lines can be detrimental to organizations. Yet companies often drop their newly promoted frontline managers into the deep end of the pool. That way, firms set up their best people for failure and frustration whereas adequate training on the job could help them and their teams improve overall company performance. Talent and leadership experts from global management consultancy Boston Consulting Group have designed a three-step leadership development program that focuses on practical changes in a manager’s work routine. getAbstract suggests taking at least a few of their suggestions on board the next time you promote someone into a leadership position.

Summary

Employees who excel are often promoted into leadership roles. However, many companies fail to provide these new managers with the necessary practical skills to succeed in their new roles – even though frontline managers watch over most of the workforce and are responsible for an organization’s day-to-day relationships with customers. Developing frontline managers able to delegate and manage teams requires broad organizational support. Provide your new managers with hands-on tools that they can incorporate into their daily and weekly schedules. An effective...

About the Authors

Vikram Bhalla, Deborah Lovich, Jean-Michel Caye, Christopher Daniel and Liza Stutts are talent and leadership experts at the global consultancy Boston Consulting Group.

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