It’s Time to Reset the IT Talent Model

Companies need to build their in-house IT talent – and keep it.

As technology has changed since 2010, IT has become a competitive differentiator – no longer a support function that companies can afford to outsource. Companies recognize and align with this imperative, but their IT departments often struggle to adapt. IT organizations that have functioned mainly to coordinate contractors now need to recruit and retain skilled IT engineers – and build new systems to encourage great performance.

To identify top talent and measure their performance, classify IT staffers based on professional maturity.

Organizations that don’t evaluate their top performers accurately...