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Shared Services Can Ignite Transformation in Government
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Shared Services Can Ignite Transformation in Government

Danny Werfel, Andrew Toma, Brooke Bollyky, Rashi Agarwal and Maggie Larkin
Boston Consulting Group, 2022
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Editorial Rating

8

Qualities

  • Applicable
  • Overview
  • Visionary

Recommendation

Payroll. IT. Finance. HR. Fleet and facilities maintenance. Printing. Parking. Mail. Events. Each service has a unique provider. Each requires a unique business relationship and all the time tracking, requests, notifications and troubleshooting that implies. Keeping up with services is a job in itself, leading to clunky processes and different approaches to regulations. The answer to all this chaos? Shared services. This report by the Boston Consulting Group gives a primer on how government organizations can take advantage of the value offered by a shared services approach.

Take-Aways

  • A shared services approach decreases costs, optimizes processes, improves customer and employee experiences, and reduces risk, even for government organizations.
  • To make shared services implementation possible, government leaders need to encourage the adoption of common standards and offer meaningful incentives.
  • Shared-services providers need to be held accountable for outcomes and continuous improvement.

About the Authors

Danny Werfel, Andrew Toma, Brooke Bollyky, Rashi Agarwal and Maggie Larkin are professionals with the Boston Consulting Group.

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