Surprise

The concept of surprise has changed a lot in the past 100,000 years or so. Humanity’s ancient ancestors didn’t like surprises because they usually involved hungry animals and lots of screaming. Today, “surprise!” is something your friends shout at your birthday party – but you may still respond the way your prehistoric forebears shrank from a saber-tooth tiger. According to consultants Tania Luna and LeeAnn Renninger, you are hardwired to fear the unexpected. That creates problems in today’s environment of nonstop change and novelty. Luna and Renninger show you how to develop the resilience, agility and creativity to deal with uncertainty and how to enrich your life by creating surprise for others. This breezy, light exploration offers compelling insights into humankind’s intense relationship with mystery and uncertainty. getAbstract recommends its new tools for delighting your customers and loved ones.