Talent Makers

Most organizations suffer from broken or nonexistent hiring systems. 

In a broken hiring process, unprepared and ill-trained interviewers ask random, even illegal, questions, take no notes and offer subjective assessments. Recruiters work with too little information. They schedule interviews, and hiring managers either don’t show up or come unprepared.

Hiring managers feel held hostage by recruiters. No one tells them the status of their open requisitions, so they often go rogue, filling positions themselves. Alternately, they retain poor performers to avoid the hiring process altogether. Organizations with broken hiring processes fail to exploit the most accessible and valuable component of hiring: employee referrals.

Establishing a structured hiring process and system takes effort.

For most firms, a well-structured hiring system represents a transformation, and requires continual improvement and vigilance. Organizations that excel at hiring produce enticing job postings that draw more and better talent. Interviewers work from prepared guides, ask meaningful questions, listen closely to candidate...