The Employee Experience Advantage

Making Employees Happier

Google provides its employee with perks that include free food, concierge services, haircuts, subsidized childcare, oil changes, car washes, shuttle services and delivery of organic groceries. Workers enjoy some of these perks for free or for reasonable fees that the company negotiates with vendors. Google prides itself on providing positive “employee experiences.” Pandora, the Internet music service, works out an individual agreement with each employee that identifies his or her job preferences, including what he or she specifically needs, wants or requests in order to be able to work most productively. Pandora managers oversee – and take responsibility for delivering – the terms, conditions and benefits in these agreements. Adobe Systems, the multinational computer software company, totally redesigned its work and discussion spaces, including outdoor patios, community areas, alternative workspaces, cafes, open floor spaces, places for games, meditation areas, a gym and even a place to get an artisan sandwich. Adobe’s rank of executives includes a vice president of employee experience. Many other companies now include such officers...