The New Manager's Handbook

Your employer evaluates your performance based on what you do.

You’ve worked hard at your job and proven your ability to do it well. Upper management has noticed. In fact, you’ve now been promoted to manager. Congratulations! But before you settle too comfortably into the nice chair in your new office, realize that your hard work isn’t over. In fact, it’s just begun.

Being a manager is a whole new ballgame – with a new set of seven critical skills to learn and develop. They are: communication skills, interpersonal skills, presentation skills, the ability to develop other people, change management, strategic thinking and time management.

As a manager, your performance appraisal is based on what you accomplish through other people. Here’s how to navigate each area of the skills you will want to have:

Effective communication matters, such as giving clear instructions, listening actively and running smooth meetings.

Every facet of your new role as a manager requires the ability to communicate effectively with others – whether speaking, writing, listening actively or a combination of all three.

One of your primary responsibilities...