What to Do When Things Go Wrong

Frank Supovitz, award-winning event producer, Adam Wald, NBC’s director of production, operations and management, and Julius “Boomer” Esiason, former NFL quarterback and famed sportscaster, can’t hide when they make mistakes. They work in public in tough arenas, like the Super Bowl. In their Talks at Google video with host Mike Abrams, they share lessons from memorable mishaps, offering useful examples of how to regain control when a situation suddenly goes wrong and how to keep mistakes from recurring. Supovitz emphasizes five steps from his book, What to Do When Things Go Wrong: imagine, prepare, execute, respond and evaluate.