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Val Gee and Jeff Gee

Seven Keys to Delivering Great Customer Service

Performance Research Associates

Christine Astorino et al.

Jeff Toister

How to Win Customers by Keeping Your Promises

Jeanne Bliss

The “Make Mom Proud” Standard for How to Treat Your Customers

Danny Meyer

Bill Price and David Jaffe

How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

Thomas A. Stewart and Patricia O’Connell

Service Design, Strategy, and the Art of Customer Delight

Jeffrey Gitomer

How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know

Dag Fredrik Bjørnland et al.

Adam Toporek

Real-World Tips & Techniques for the Service Front Lines

Chip R. Bell

Creating Awesome Experiences Through Innovative Service