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Performance Research Associates

Jeff Toister

How to Win Customers by Keeping Your Promises

Jeanne Bliss

The “Make Mom Proud” Standard for How to Treat Your Customers

Bill Price and David Jaffe

How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

莱奥纳多·因基莱里 以及 米卡·所罗门

打造五星级客服的奥秘

Leonardo Inghilleri and Micah Solomon

The Secrets of Building a Five-Star Customer Service Organization

Thomas A. Stewart and Patricia O’Connell

Service Design, Strategy, and the Art of Customer Delight

Jeffrey Gitomer

How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know

Ari Weinzweig

Treating Your Customers Like Royalty

Adam Toporek

Real-World Tips & Techniques for the Service Front Lines

Chip R. Bell

Creating Awesome Experiences Through Innovative Service

Danny Meyer