Em: Marketing, Vente

Assurer un service exceptionnel

Resumos
Book

Performance Research Associates

Delivering Knock Your Socks Off Service
Book

Jeff Toister

The Guaranteed Customer Experience

How to Win Customers by Keeping Your Promises
Book

Jeanne Bliss

Would You Do That to Your Mother?

The “Make Mom Proud” Standard for How to Treat Your Customers
Book

Bill Price and David Jaffe

The Best Service is No Service

How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Book

Leonardo Inghilleri and Micah Solomon

Exceptional Service, Exceptional Profit

The Secrets of Building a Five-Star Customer Service Organization
Book

Thomas A. Stewart and Patricia O’Connell

Woo, Wow, and Win

Service Design, Strategy, and the Art of Customer Delight
Book

Jeffrey Gitomer

Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless

How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
Book

Ari Weinzweig

Zingerman's Guide to Giving Great Service

Treating Your Customers Like Royalty
Book

Adam Toporek

Be Your Customer’s Hero

Real-World Tips & Techniques for the Service Front Lines
Book

Chip R. Bell

Sprinkles

Creating Awesome Experiences Through Innovative Service
Video

Danny Meyer

When Hospitality Means Finding the No
Article

Christine Astorino et al.

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